The following FAQ’s and Flash training video’s can be useful when using our support tools so please watch these and read them if needed.
• How do i add a new task to the task management system?
• How do i let a support consultant dial into my PC?
• Is it safe to let a Ronmar support consultant into my PC?
The technology uses SSL so all of the information is encrypted between Ronmar and your PC. So yes, it is safe.
• Can you see all my documents and passwords when you dial in?
The entire time we are accessing your computer, you can see exactly what we are doing. We are confidential and professional, so we will only do the task at hand.